Sunless Sea: Bug Reports

Hello! If you’re reading this, you’ve probably found a bug and want to report it to us. Before you do, please take a moment to scan the information below so you know what to include in your report before sending it to sunlesssea@failbettergames.com. The more information we have the quicker we’ll be able to resolve the issue.

Contents

Core Information
Graphical and Text Issues
Output Logs
Save File
Crash Logs
Troubleshooting: Common Issues

Core information

Current build: 2.2.7.3165

One bug per report please!

  • Clearly summarise the bug in one or two sentences. Explain where you were in game and what you were doing when you experienced the issue. Please give reproduction steps if possible.
  • The build you are using (visible on the title screen)
  • Platform and tech specs:
    • OS (e.g. Windows, MacOS, Linux)
      • Version (e.g. XP, Windows 10, El Capitan, Sierra, Ubuntu, Mint, etc.)
      • 64/32bit
    • RAM
    • CPU
    • GPU
  • Troubleshooting steps you’ve already undertaken
  • Relevant attachments (screenshots/video for graphical and text issues, and output logs, crash logs and save files where applicable – please note that our ticketing system has a 7MB file size limit, so please compress large files such as video clips or zip them up)

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Graphical and Text Issues

If you find typos or grammatical errors, please include a screenshot as this often helps us locate the issue in our CMS.

Please include a screenshot where possible for any graphical issues. Please also tell us the resolution you are running the game at (to view this from the Title Screen go to Options > Video Settings). Videos can also be helpful but our ticketing system has a 7MB file size limit, so please compress video files or zip them up. If the video is still too large for you to attach to a ticket, we are happy to look at videos you have uploaded on YouTube or Twitch, but please link us directly to the relevant time stamp where the issue occurs

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Output Logs

Often, to track down a bug, we need to take a look at your output log.  Here’s how to find it.
Please note: the log file is replaced each time you run the game, so it’s important to submit the file immediately after the session in which you experience the bug.

Windows

  1. Go to the directory where you installed Sunless Sea. This will probably be C:\Program Files (x86)\Steam\SteamApps\common\SunlessSea (if you’re using Steam) or C:\Program Files (x86)\Sunless Sea (if you are not).
  2. Open the Sunless Sea_Data directory.
  3. Your log file is output_log.txt.
  4. If there is no log in this location, go to C:\Users\username\AppData\Local\VirtualStore\Program Files (x86)\Sunless Sea\Sunless Sea_Data, replacing username with your Windows user name.  The log file will be there.

OS X

  1. Activate the Finder.
  2. Use the Go menu and choose Go To Folder, or press Cmd-Shift-G.
  3. Type /Users/username/Library/Logs/Unity, replacing username with your sign on username.
  4. Your log file is Player.log.

Linux

  1. Navigate to ~/.config/unity3d/Failbetter Games/Sunless Sea
  2. Your log file is Player.log.

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Save Files

Intermittent errors that occur regularly in a particular save game can be difficult for us to identify, so occasionally we may ask you to provide us with your save file, Autosave.json, which is located in the saves directory in the following locations depending on your operating system:

Windows

C:\Users\[USERNAME]\AppData\LocalLow\Failbetter Games\Sunless Sea\saves

OS X

~Library/Application Support/unity.Failbetter Games.Sunless Sea/saves

Linux

~/.config/unity3d/Failbetter Games/Sunless Sea/saves

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Crash Logs

If you experience a crash then crash files are auto-generated and should appear in the install directory (the name of the folder will be the date on which the crash occurred). This is usually found in the following location:

Windows

C:\Program Files (x86)\Steam\SteamApps\common\SunlessSea (if you’re using Steam)

C:\Program Files (x86)\SunlessSea (if you are not)

C:\Program Files (x86)\GOG Galaxy\Games\SunlessSea (if you’re using GOG Galaxy)

OS X

~Library/Application Support/Steam/steamapps/common/SunlessSea (if you’re using Steam)

Linux

~/.local/share/Steam/steamapps/common/SunlessSea (if you’re using Steam)

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Troubleshooting: Common Issues

Coming soon!

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