News

Retiring the Fallen London App

By Haley Uyrus, February 19, 2018 · Android Failbetter Fallen London iOS

After careful consideration we’ve decided to close the Fallen London app on both iOS and Android. This will happen in stages:

  • On 26th February, it’ll be removed from the App Store and Google Play store
  • On 23rd March we will remove the option to purchase anything within the app (ie. Fate, Exceptional Friendship etc.).
  • And then finally on 25th April, the app will be fully retired and disconnected from our servers

Despite our best efforts during development, the app just doesn’t function as we wanted it to, and we’ve reluctantly concluded that much of this is due to some fundamental architectural decisions that it’s not now practical to change. Perhaps for that reason, it also hasn’t been as popular as we’d hoped, and every update we make to the game needs to be duplicated for the app, making it harder and slower for us to improve the game overall.

Rather than continuing to maintain the app under these circumstances, we’ve decided to focus our efforts on improving and modernising the current website. As a result of this work, the web version should provide a much better experience than it currently does on mobile, and we’re hopeful it will meet the needs of our current mobile players. We aim to put the updated website live sometime in April ahead of the full retiring of the app, barring any unforeseen technical issues or nasty bugs.

We’re sure you’ll have many questions and concerns, so please check out our FAQ and feel free to get in touch with us at mobilesupport@failbettergames.com.

 

One Comment

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Marshall Hwong Apr 1, 7:38pm

That’s disappointing to hear. I’m sorry you guys ran into so many problems managing both the site and the app. :( I almost exclusively use the app to play Fallen London and have been a fan since your Sunless Seas release on Steam. I love the work you guys put into FL and if this can only make it better then I’m for it!

Dan Mar 29, 4:57pm

I've been a long-time app user and, yeah I can see why you're doing this. First of all the site has had its mobile usability improved greatly (though it still needs a more clear indication of requirements because you can't mouseover icons) and the app-- I'm going to be generous and say it's of limited utility. Oftentimes it failed to load entirely, and the lag time every time your screen blanked out was often in the minutes to get back in, even on a flagship phone. That said, I downloaded and rated the app to signal boost Fallen London, and I subscribed as a special friend through play to support the game-- it would be nice if something nice was done for those of us that supported Fallen London using the app.

Harold Arkendt Mar 28, 8:55pm

Well I may have missed the opportunity to reacquaint myself with London's finest now that the app is no longer viable. But such things happen and they shall not impede my works and effort. As much as the mobile made the acquisitioning of Exceptional Status easier, I am more than willing to go through the necessary paperwork to be invited back into The Clock.

Elliot Nolan Mar 19, 12:52am

Is there any chance of you releasing the App’s soundtrack? That was arguably its best feature.

Anna C Mar 15, 12:26pm

can i get a refund for purchasing the game

Liam Mar 5, 2:44pm

Ah, I was confused as to why the app was unavailable. Much of my confusion is down to the fact that there are still prominent links to the apps displayed on the log-in screen. I'm assuming they'll be removed soon enough, but until I chanced upon this news post I was extremely confused. I'm all in favour of modernising the website - a mobile version of the webpage would be much appreciated.

Kathleen Ryan Feb 23, 3:27am

Just want to say that I’m sorry the app is going away—I had only just discovered it. For the record, I’d like to let you know I found it, and Fallen London, through The Magnus Archives’...er...archives. Advertising dollars—pounds, pence euros—well spent, anyway.

Sir Killallzombies Feb 21, 1:06am

Shame to see it go, but the reasoning behind it is sufficiently sound. I have but one question: What will happen to the music within the app? Will it be added into the main Fallen London website, or will it be retired to the bandcamp website for purchase only?

NG-neer Feb 20, 8:14am

Will we at least get the awesome soundtrack from the mobile version to the browser? It would be a shame for it to go to waste.

Martin S. Stoller Feb 20, 3:08am

Actually not a bad decision. Fallen London is a living thing, so I can only imagine the extra work involved in attempting to keep 3 workflows in sync... I've personally had little issues using Fallen London's webpage on my mobile devices - only one tiny thing: depending on what device is used, how to click an item takes a bit of getting used to, but once the brain is trained, there are no issues. Web browsers are also becoming increasingly more powerful and standardized, so sticking to that platform actually makes a lot of practical sense. Thank you so much for making such an extraordinarily delicious product, and good luck on your future endeavours! Yours resplendingly, Martin

Steven Feb 20, 2:31am

Yeah the website does everything better on Android, just using the built-in chrome browser. The website doesn't need to check for updates constantly, and UI makes more sense. The only thing the app had going for it was the music.

Maxime Feb 20, 2:22am

I believe this is a an exquisite decision! Your analysis of the situation is marvelous! This is a heartbreaking news considering a missed opportunity to move forward on mobile platform. But, as heartbreaking it is, your standpoint is the correct one! Reuse that amazing artwork for a enhanced browser experience and consign to oblivion the blunder. I firmly believe you guys will rebound and triumph. Keep up the good work superb devs.

Van Feb 19, 11:45pm

I agree The app is bl__dy hell to play with

Lady Labamba Feb 19, 10:48pm

This is such a shame. While I do understand the decision to retire the app, I'm going to miss playing Fallen London on my breaks at work or in the evening. I just downloaded the app for the second time on my brand new phone and I was so impressed with how smoothly it was running... Frankly, this is the best text adventure game I've found, and the first I've ever spent real money on. I guess I'm going to have to find another game for my lunch breaks and try to get online at night if I want to play... Poop. :(

Joshua S. Feb 19, 6:13pm

Good plan, in my opinion. The app looked very nice, but there seemed to be some serious flaws in the way it functioned, judging by how slow it tended to be. Shame it couldn't be worked out, but better to focus resources on what's actually worth the time and effort to improve.

Mercurius Pentephrax Feb 19, 4:42pm

What a pity. I really enjoyed most of the time I played with the app. True, it was inconvenient at times, and took horribly long to load, or did not load at all...if you don't have the time to fix it, maybe it's the best course. I'm not sure if I will be as active in the browser game, though. Maybe you can keep a revival in mind ;-) Wishing all the best and looking forward to the web option MP

Rosie Feb 19, 4:42pm

Aw! I just started the game and I’m really loving it! Hope this game will be even more successful as a web version!

Saklad5 Feb 19, 4:13pm

Another thing to consider: apps aren’t always necessary. Websites are more convenient, as they don’t have to be installed and kept around. Hell, Apple originally thought web apps would be the next big thing, back before the App Store launched. I will miss the ability to buy Exceptional Friendship through iTunes, though. Consider adding Apple Pay support.

Jackben Feb 19, 3:28pm

I think this is a good idea. I had nothing but problems with the app, from the large file size, to constant freezing, phone overheating from just a few minutes of play, and slow loading on everything from travelling to different areas of the city to completing complex actions. I purchased the app and then resigned myself to using the website on my phone which was much faster and less of a resource hog. The only good thing to come out of the app was the new music designed for it which I have already downloaded separately. I also took issue with the cheating that people were able to do to achieve certain difficult challenges using mobile app exploits. A newly optimized website sounds like a great way to go. Sorry things didn't work out.

SamRandom Feb 19, 3:24pm

Understandable, as much as I loved the app, especially the inclusion of music, It never worked quite right for me, the last election was a total pain for me. I'm glad to see more progress on the website to be more user friendly on mobile. : 3